Frequently asked questions

As a responsible lender, we need to understand the reasons for you obtaining a second charge before we provide any consent.

Details of any early repayment charges that may apply will be in your latest mortgage offer. Your annual mortgage statement will also show any early repayment charges that may apply at the date of the statement.

On the day of completion we'll send your first payment notification, in writing with your welcome letter. This will tell you your first payment date, the amount to be paid and when it will be collected.

Our Tariff of Mortgage charges provides details of all fees that may be incurred during the life of your mortgage and is available on our Documents page.

If you need to change the directors linked to your limited company please call us on 0300 373 0869 or email [email protected] after you've updated Companies House.

If you're removing a director from the mortgage, unless you confirm this in writing , the personal guarantee will remain in place for the outgoing director.

If you're adding a new director to your mortgage we'll need to complete identity verification checks. We'll also need a personal guarantee to be signed by the new director.

Please call us on 0300 373 0869 or email [email protected]. We'll need a copy of the death certificate. If we require anything else, we'll confirm this when we speak with you.

If you'd like to remortgage with ModaMortgages, please contact your mortgage broker who'll be able to advise on the most appropriate options available for you.

Unpaid Direct Debits could cause your mortgage to fall into arrears, so it's important to make your payment as soon as possible. This could also have a negative impact on your credit file.

If you need to cover a missed payment or you 'd like to discuss your own situation further, please contact us on 0300 373 0869 and we'll be happy to help you.

If your mortgage has been submitted under a limited company the payment must be paid from the limited company bank account.

We're committed to keeping all of your personal data safe and secure. You can find out more about how we do this by reading our Privacy Policy.

If you're experiencing difficulty in meeting your mortgage repayments it's important that you contact us as soon as possible. We're here to help and the sooner you get in touch the sooner we can try and help you.

For help and support, call us on 0300 373 0869 or email [email protected].

If your mortgage is affected we'll write to tell you about the change to your interest rate and any impact this may have on your monthly payment ahead of your monthly payment due date. We'll change the interest rate on tracker rate mortgages with effect from 1st of the month following a Bank of England base rate change.

If you need to update your correspondence address, call us on 0300 373 0869 or email us at [email protected].

To request a redemption statement call us on 0300 373 0869 or email [email protected].

To keep things simple, we'll take your monthly payments by Direct Debit from the current account you confirmed to us when you applied for your mortgage.

You can make a complaint online, by phone or by writing to us. We'll try our best to put things right. You can find our complaints policy at https://modamortgages.co.uk/complaints-policy

Whilst we're unable to recommend a financial adviser, you'll be able to search for mortgage intermediaries operating in your area by visiting unbiased.co.uk.

To request a copy of your mortgage statement, call us on 0300 373 0869 or email [email protected]. You can find details of the charge for supplying a copy of your mortgage statement in our Tariff of mortgage charges which can be found on our Documents page.

We don't currently accept residential applications.

We don't currently offer product transfers.

This will depend upon the mortgage product you hold with us. Please refer to your mortgage offer document.

If you need to appoint a third party to discuss your account with us, or if you need to notify us of a power of attorney you already hold, call us on 0300 373 0869 or email [email protected].

Should you wish, you're able to make regular or lump sum overpayments to your mortgage. An early repayment charge may apply if an overpayment is made within an early repayment charge period.

To make an early repayment, you'll need to confirm that:

• you're making a payment to repay the mortgage, either fully or partially
• you wish us to use that payment to reduce the capital balance.

If we don't receive the information above, the overpayment won't reduce your mortgage balance or cause a change to your monthly payment.

If you need to change the Direct Debit details we hold for you you'll need to complete a new Direct Debit mandate. You can download a copy from the Documents page, or call us on 0300 373 0869 to request a copy to be sent to you.

We'll send you a letter to confirm when your changes will take place.

Yes, you can change the date of your monthly payment. Call us on 0300 373 0869 or email [email protected].

As an intermediary only lender, our mortgage products are available exclusively via mortgage brokers. Visit unbiased.co.uk to find an adviser in your local area.

If you plan to alter the property, or sell part of the land, you must first obtain our consent. A valuation will need to be undertaken to determine the value of the property after the proposed changes, the cost of which you'll need to cover. Depending on the loan to value after alterations, you may need to reduce your mortgage balance to maintain the original agreed loan to value before giving consent.

We try to limit the amount of documentation we ask for, if we do need any documents, we'll let your broker know.

If your circumstances change you should let your broker know so they can speak to us on your behalf.

We accept applications on the following property types:

• standard single dwelling houses
• flats
• maisonettes
• houses in multiple occupation (HMOs)
• multi-unit freehold blocks (MUFBs)

Additional property criteria will apply and your broker will be able to advise you on these.

Yes.

Please get in touch with your broker who will be kept up-to-date on the status of your application.

We accept applications on properties located in mainland England and Wales.